Amazon Moves into South Africa

LAST month, Amazon, an online retailer, ……(a)…… that it had opened a software development centre in Cape Town, South Africa. Amazon chose South Africa ……(b)…… of its pool of IT workers and good infrastructure.

……(c)…… to a recent study, South Africa is well placed to ……(d)…… from the trend of firms ……(e)…… business processes, such as customer care, to cheaper places. This could ……(f)…… 100,000 jobs in South Africa as well as ……(g)…… a useful $90m-175m in foreign investment by the next decade.

Demand from American and British firms to do this ……(h)…… forecast to rise from $10 billion now to maybe $60 billion by the next decade, 40% of ……(i)…… is likely to be in banking and insurance. That is more ……(k)…… countries such as India, China and the Philippines — which meet ……(l)…… of the demand today—are likely to be able to ……(m)…… That is ……(n)…… IBM has decided to open a global call-centre for international corporate clients in Johannesburg.

[Adapted from: Offshoring – Into Africa – Economist.com] 
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